Returns
99 DAY RETURNS POLICY
At Hyper Drive, your satisfaction is our priority. If you're not completely happy with your purchase, please return it to us within the specified time frame below, provided it is in new and unused condition. We’ll gladly exchange your product and ship the replacement to you at no extra cost!
FULL-PRICE ITEMS: You have a generous 99-day return period from the date of purchase, giving you ample time to decide if the product is right for you.
SALE ITEMS: We offer no refunds unless the goods are faulty. This policy ensures that you're fully aware of the condition of the item before making a purchase.
WHEELS & TYRES: We cannot accept returns if the items have been fitted.
HANKOOK COMPETITION TYRES: Refunds only if the goods are faulty.
Our goal is to ensure a risk-free shopping experience so that you get precisely what you want when you want it.
HOW TO RETURN YOUR ITEMS
If you need to return an item, follow these steps:
COMPLETE THE RETURN FORM: Complete the Exchanges & Returns form.
PACK YOUR ITEMS: Securely pack all items, along with your invoice, in a sturdy box or use the original packaging. If returning boxed items, ensure they are securely enclosed in a satchel, as damaged returns will not be accepted.
LABEL THE PACKAGE: Hyper, 434B Church St East, Penrose, Auckland 1061
SHIP THE PACKAGE: You can visit your local Post Office to send the package to the labelled address. We recommend using insured registered post, as Hyper Drive is not responsible for lost return parcels.
When we get your return, we will review and process it within 48 hours to ensure a quick exchange or refund.
NOTE: Hyper will cover the cost of shipping the replacement product to you. However, you must cover the return shipping costs to our Penrose location.
FAULTY RETURNS & REPAIRS
If you have received a faulty item that needs repair, please follow the return process mentioned above.
Once we receive your item, we will inspect it and forward it to the manufacturer. The manufacturer will either repair the item or issue a refund. While we aim to process your refund within 2 working days, some cases require manufacturer approval, in which case we will keep you updated. Our commitment to your satisfaction is unwavering, and we will do our best to resolve the issue promptly.
Please allow approximately two weeks to process faulty returns. If the item is deemed faulty, we will reimburse the return postage.
RETURN TERMS & CONDITIONS
Our returns department operates Monday to Friday, 8 am to 5 pm. Returns are inspected and processed within 48 hours of receipt.
We do not accept COD deliveries.
Boxed goods must be returned in original, unmarked packaging and in good condition.
Please do not attach anything to the outside of the original packaging.
Returns that arrive in unsatisfactory condition may not be eligible for an exchange or refund.
A restocking fee may apply.
Freight fees for incorrectly ordered items are non-refundable.
If you have further questions, please get in touch with our customer service team:
Email: drive@hyper.co.nz
Phone: 0800 449 737
We’re here to help you every step of the way!
